Support

Help with orders, payments and the Punchbook Pickup app

We’re a small team in Sri Lanka and we read every message. Tell us your order code (it starts with PB- and is shown on your order screen) and we’ll sort it out with the restaurant.

Problems with an order

If an item is missing or wrong, or your order isn’t ready at the time shown, please speak to the restaurant first; they can usually fix it on the spot. If that doesn’t work, contact us with your order code.

Payments and refunds

If you were charged but your order doesn’t show as paid, or you were charged twice, contact us with your order code and the time of payment. Refunds are handled under our Refund Policy.

Using the Punchbook Pickup app

• Ordering: choose a restaurant, add items to your bag, pick a pickup time, enter your name and mobile number, and pay.
• Collecting: when your order shows Ready for pickup, go to the counter and show your pickup code.
• Accounts: no account or sign-in is needed. Your details and recent orders are saved only on your phone.

Your data

See our Privacy Policy for what we collect and why. To ask us to delete your data, follow the steps on our data deletion page.